Your IT department, run by people who answer the phone.
We take full responsibility for the day to day: helpdesk, monitoring, assets, patching and backup. One contract, defined response times, and a named engineer who knows your environment.
All IT Solutions, one accountable partner
You can take the whole function or a single piece of it. Most clients start with one and add the rest once they see the reporting.
Veeam backup
Veeam Backup & Replication and Microsoft 365 backup, designed against your recovery time and restore-tested on a schedule.
Read moreTicketing system and support portal
Included with every managed agreement. Every request logged, prioritised, tracked and reported — instead of lost in a chat thread.
Read moreIT Outsourcing
Your whole IT function, or the part of it you would rather not hire for. Defined response times and a named engineer.
Read moreRemote Support
Helpdesk that fixes most things before anyone has to travel. Ticketed, measured and reported.
Read moreIT Asset Management
Know what you own, where it is, what it costs and when it needs replacing. Licences included.
Read moreMonitoring and Reporting
We watch servers, network and backups around the clock and tell you what happened, monthly, in plain language.
Read moreBackup and Data Protection
Backups that are tested by restoring them. An untested backup is a hope, not a plan.
Read moreWhat you get that an internal hire cannot give you alone
- A team, not a person. Holidays, illness and resignations are our problem, not yours.
- Response times written into the contract, and reported against every month.
- Engineers resident in Cairo, Alexandria and Assiut. On site is a normal day, not an escalation.
- Vendor relationships that get you answers from Microsoft, Fortinet, Dell and VMware faster than a ticket queue.
- Documentation you own. If you ever leave us, you leave with everything.
We will tell you when a problem is not worth solving our way. That conversation is part of the service.
Before you ask
Do we have to move everything at once?
No. Most engagements start with the helpdesk or with monitoring, and grow once the reporting shows where the time is going.
What happens to our existing IT person?
Usually they stop firefighting and start on the projects they never had time for. We handle the volume, they keep the business knowledge.
How quickly can you take over?
Discovery takes about a week. Full handover, including documentation and monitoring agents, normally lands inside a month.
Talk to an engineer, not a call centre
Tell us what breaks most often. We will tell you whether it is worth a contract or a one-off fix.
02 3537 5791