Most problems do not need anyone to travel.
A ticketed helpdesk that fixes the majority of issues in minutes, with a named engineer, a response time in writing and a monthly report on what actually happened.
A helpdesk, not a phone number
Ticketing
Every request logged, owned and closed. Nothing lives in somebody’s WhatsApp.
Response times
Agreed by severity and written into the contract. Reported against every month, including when we miss.
Remote resolution
Secure remote access to fix desktops, servers and applications without waiting for a visit.
Escalation to site
When it genuinely needs hands, an engineer travels. Cairo, Alexandria and Assiut are normal, not exceptional.
Patching
Operating system and application updates handled on a schedule, with a rollback position.
Onboarding and leavers
Accounts, devices and access created and removed properly, which is where most security incidents begin.
One number, one process
- Staff raise a ticket by email, portal or phone. They do not need to know who to chase.
- Urgent means urgent. Severity is defined in the contract so nobody argues about it during an outage.
- You get a monthly report showing volume, response times and the three things causing most of the tickets.
- We will tell you when a recurring ticket is a symptom of something worth fixing permanently.
How many tickets a month do you have now?
If you do not know, that is the first thing worth fixing.
02 3537 5791