A phone system is a network problem.
Handsets, PBX, numbers and call routing, installed by the people who also own the switch and the internet link. When calls break, it is almost never the phone.
From the handset to the trunk
PBX
On premises or hosted, with extensions, groups, queues, voicemail and out of hours routing configured to how you actually work.
Handsets
Grandstream desk phones, conference units and DECT for people who move around the building.
Softphone and mobile
The same extension on a laptop or phone, so a member of staff working from home is still on the company number.
Numbers and trunks
Local numbering and SIP trunks, with the capacity sized to your real concurrent call volume.
Call reporting
Volumes, missed calls and answer times. Most companies discover they miss more calls than they thought.
Network readiness
QoS on the switches and the link, so a large upload does not turn a customer call into a robot.
It is the network, almost every time
- No quality of service configured, so voice competes with backups and file transfers and loses.
- A consumer grade internet link with no second path, and no failover to mobile when it drops.
- A firewall doing SIP inspection badly, which causes one way audio that nobody can reproduce on demand.
- We own all three, so there is nobody to blame it on.
How many calls did you miss last month?
If your current system cannot tell you, that is reason enough to change it.
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