A phone system that follows your people, instead of tying them to a desk.
IP telephony designed, installed and supported by the same team that runs your network, because on a badly built network, voice is the first thing to break.
Engineering offices in Egypt, delivering on site across Egypt and Saudi Arabia, and supporting clients remotely across the Gulf, Africa, Europe and the United States.
Most people call. It is faster, and you speak to an engineer, not a form.
What a free telephony review looks at
Why VoIP projects sound bad
Almost never the phones. Voice is unforgiving of a network that was ‘fine’ for email, and that is where the complaints come from.
No quality of service on the network
Voice competing with backups, file transfers and video on the same link. Calls break up at exactly the times the office is busiest, which is when it matters most.
One internet line, no fallback
The provider has an outage and nobody can reach you at all. With a plan, calls divert to mobiles within seconds and the customer never knows.
The system left open to the internet
Unsecured SIP is actively scanned for. A compromised system dials premium-rate numbers overnight, and the bill arrives before anyone notices.
Call flow nobody designed
Menus that loop, an out-of-hours message from two years ago, and a main number that rings a desk nobody sits at any more. Callers give up and phone a competitor.
What we design, install and support
Voice sits on top of the network, so we treat them as one job. That is the practical advantage of using the team that already runs your infrastructure.
Review of what you have and what it costs
Starting with the bill and the call flow, because that is usually where the easy savings are.
- Current line, trunk and per-minute costs itemised
- Number inventory. What you own, rent and actually use
- Handset and licence audit against real headcount
- Call volumes and peak-hour concurrency measured
- Existing contracts and notice periods checked before you commit
- A cost comparison you can put in front of finance
If the honest answer is that your current system is fine, we will say so.
Network readiness for voice
The part most quotes skip, and the reason most VoIP deployments disappoint.
- Bandwidth, jitter and packet-loss measured before anything is ordered
- QoS configured so voice is prioritised over bulk traffic
- Voice VLAN separated from data
- PoE switching sized for the handsets you are deploying
- Wi-Fi checked where handsets or softphones will roam
- Second connection or mobile failover where uptime matters
Underlying network work sits in Network Solutions.
System, numbers and call flow
The design decisions callers actually experience, agreed with you rather than assumed.
- On-premise, hosted or Microsoft Teams calling, chosen, not defaulted
- Number porting handled so you keep the numbers you advertise
- IVR, hunt groups, queues and out-of-hours routing designed
- Voicemail to email, call recording where it is lawful
- Extensions, groups and permissions mapped to the org chart
- Softphones and mobile apps for staff who are not at a desk
We test the full call flow before go-live, including the after-hours path.
Security and toll-fraud protection
An IP phone system is an internet-facing service, and it is attacked like one.
- SIP exposure closed down and restricted by source
- Strong credentials, no default extensions or passwords
- International and premium-rate dialling barred by default
- Call-spend alerting so fraud is caught in hours, not on the invoice
- Firmware maintained on the system and the handsets
- Recordings and voicemail protected as the data they are
Wider hardening is covered in Cyber Security.
Go-live, training and support
A phone system is used by everyone in the building, so the handover matters more than usual.
- Cutover scheduled around your business, with the old route kept live
- Handsets deployed, labelled and tested at the desk
- Short practical training, in English or Arabic
- A quick-reference card people will actually keep
- Moves, adds and changes handled as part of support
- Call reporting so you can see missed calls and answer times
Ongoing support can sit inside Managed IT.
Telephony we have delivered
Real Stark work. Client identifiers are withheld under confidentiality. Sector and scope only.
One number plan across sites
Offices connected onto a single dial plan with internal extensions between locations, so branches stop being separate phone islands.
Queues, IVR and reporting
Call flow redesigned around who actually answers, with reporting on missed calls and answer times that gave management something to manage.
Voice over a plant network
Handsets and coverage delivered across production areas where distance, noise and interference are part of the brief.
Line and number rationalisation
Unused numbers, redundant lines and over-licensed extensions removed. Frequently the fastest saving in the whole engagement.
References can be provided directly, on request, with the client’s agreement.
Three things we will tell you not to do
The questions we get asked most
Will call quality actually be as good as our old lines?
On a properly prepared network, yes, and that is the important qualifier. Voice needs prioritisation, a stable link and enough headroom at peak. We measure that before quoting, and if the network is not ready we will tell you what it takes to get there.
Can we keep our existing numbers?
Normally yes. Number porting is a standard process and we handle it, including the paperwork with the current provider. We run the new system alongside the old one first so the port happens once everything else is proven.
Can staff take calls from home or while travelling?
Yes. Extensions follow the person through a softphone or mobile app, so a call to a desk number can reach a laptop or a phone anywhere with internet. See also VPN & Remote Work.
What happens if our internet goes down?
That is designed for, not hoped about. Depending on what matters to you, calls divert automatically to mobiles or to a second site, and a secondary connection can be added where being unreachable is genuinely costly.
Do we have to replace all our handsets?
Not always. Many existing IP handsets can be re-registered to a new system, and we will check yours before proposing a purchase. Where a handset is genuinely at end of life we will show you why.
Send us your current phone bill.
Ten minutes on the phone with the bill in front of us is usually enough to say whether there is a saving, and whether your network is ready for voice.
Sunday to Thursday, 9am to 6pm · Egypt, and remote worldwide
Our other IT services
Every service below is delivered by the same team, under the same agreement.